SHIPMENTS
All delivery times will start counting from the day after the order has been placed. In case the order does not meet the deadline established here, Di Oleo is not responsible as it will be error of the transport company.
Everything is counted in working days.
Free shipping: Free shipping for purchases over 40€ or promotions published by Di Oleo, will be made with standard delivery of 3/4 business days. It will only be available to Spain Peninsula.
Any change of address once the package has been issued or a reexpedition will cost 7.90€.
The price of shipping Peninsula is 5.80€. Baleares 10.95€. For the rest of Europe, the price is 24.95€. We reserve the right to make changes to these prices, based on, but not limited to, weight and/or volume. So to make sure, please contact us before ordering.
PAYMENT METHODS
At Di Oleo we provide you with different forms of payment, all of them equally safe, so that you can use the one that best suits your needs:
CREDIT CARD
All payments made on the web are processed by Stripe, the fastest, safest and most advanced platform in the sector.
You only need your credit card to make the payment.
PAYPAL
It allows you to make payments through your email in a safe, convenient and profitable way. Without having to remember all your bank details or share them. The Paypal payment option will not be available when ordering products containing CBD.
You only have to indicate this option and log in with your PayPal account.
WIRE TRANSFER
You can contact us by sending an email to [email protected] and we will provide you with all the necessary information so that you can pay for your order. You can also contact us through WhatsApp at +34 622 847 545.
BITCOIN
Same as bank transfer, contact us by sending an email to [email protected] and we will provide all the necessary information so that you can pay for your order. You can also contact us through WhatsApp at +34 622 847 545.
RETURNS & EXCHANGES
IF YOU ARE NOT SATISFIED WITH YOUR ORDER, you have 7 days from when you received the product to inform us. If the product is in perfect condition and has not been opened, you can return or exchange the product. So the options will be:
Change it for another product of equal amount.
Change it for a product of different amount and pay the difference.
Change it for a lower-priced product and we’ll refund the difference.
Request the return and receive the total amount. *
Contact us to proceed with the change or return. You must send us an email to [email protected] and tell us:
The reason for the return.
Which one do you want the solution to be, if I change or refund the amount?
Some of the following information: Full name or order number.
IF YOUR ORDER HAS ARRIVED BAD OR DEFECTIVE, you have a period of 2 days to notify us of this problem. The options will be the following:
Change it for another product like it.
In case it is out of stock we will exchange it for another product of the same amount.
We refund the total amount.
Contact us to proceed with the change or return. You must send us an email to [email protected] and tell us:
The reason for the return.
Photo of said defect.
Some of the following information: Full name or order number.
* In case of return, the amount of the product will be refunded and not the cost of shipping.
* The returns will always be effective in the same address where the first shipment is recorded.
* In the cases mentioned above, Di Oleo will be responsible for shipping costs (Except for free shipping costs for amounts less than € 60, or for offers published by Di Oleo).